Samsung Galaxy series seawater resistance deceit accusations: Samsung is sued in Australia for misleading advertising. The Australian Consumer and Consumer Protection Commission (ACCC) has filed suit against Samsung Electronics Australia Pty Ltd (Samsung) in the Federal Court, claiming that the company has made false, misleading claims. and misleading in its ads for several phones in the Galaxy lineup. These advertisements regularly showed people enjoying their devices in the water of a swimming pool or at the beach, while this type of use can damage the smartphone (see the video below). The ACCC would have counted more than 300, reports Cnet.

ACCC President Rod Sims said in a statement: "For ACCC, Samsung's ads misrepresent that Galaxy phones could be used in all types of liquids, including water. and swimming pools, and would not be affected by such exposure to water during the life of the phone ". The Australian body aims in its complaint the Samsung Galaxy S10e, S10, S10 Plus, S9, S9 Plus, S8, S8 Plus, S7, S7 Edge, Note 9, Note 8, Note 7, A8, A7, and A5, manufactured between 2016 and 2019.

Samsung Galaxy series seawater resistance deceit accusations

Samsung is sued in Australia for misleading advertising. The Australian Consumer and Consumer Protection Commission (ACCC) has filed suit against Samsung Electronics Australia Pty Ltd (Samsung) in the Federal Court, claiming that the company has made false, misleading claims. and misleading in its ads for several phones in the Galaxy lineup. These advertisements regularly showed people enjoying their devices in the water of a swimming pool or at the beach, while this type of use can damage the smartphone (see the video below). The ACCC would have counted more than 300, reports Cnet.

ACCC President Rod Sims said in a statement: "For ACCC, Samsung's ads misrepresent that Galaxy phones could be used in all types of liquids, including water. and swimming pools, and would not be affected by such exposure to water during the life of the phone ". The Australian body aims in its complaint the Samsung Galaxy S10e, S10, S10 Plus, S9, S9 Plus, S8, S8 Plus, S7, S7 Edge, Note 9, Note 8, Note 7, A8, A7, and A5, manufactured between 2016 and 2019.


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Samsung guarantees the dust and watertightness of all its devices with IP68 certification. But this does not apply to pool water or seawater. The company announces on its website - and contrary to what is proclaimed in the pubs - that "the IP68 certification means that the device is totally resistant to the effects of dust and to immersion in fresh water up to 1.5 meters deep for up to 30 minutes ". Samsung seems determined to play on the words also using the term "waterproof" and not "waterproofing". This means that the phone could not be impacted by water at the moment, but its components could be damaged by the water.

 

Involvement for the consumer

Owners of affected Samsung devices could therefore face phone malfunctions months after immersion. Consumers who have believed ads without checking the instructions for use would run the risk of not being able to benefit from the guarantee of the phone. This is the assertion of the Australian body that ensures that Samsung rejected warranty claims.